Know the starting point before we schedule anything.
These are the baseline service rates. Larger repairs, installations, Scheduled Maintenance scopes, equipment, and specialty projects may be quoted to fit the actual job.
The rates in the order they usually matter.
The service-call minimum is the local starting point. The hourly rate that applies after that depends on the equipment relationship, timing, and type of work.
Within I-465 and the first 25 driving miles beyond it
Covers travel within the included service area and up to the first hour of on-site equipment service. One service-call minimum applies per visit, not per machine. Additional labor is billed in 15-minute increments at the applicable service rate.
Monday-Friday, 8 AM-5 PM
New customers with equipment I can responsibly support can generally enter at the standard rate, even if the equipment was purchased before we met.
Qualifying equipment purchased through Joe's
Preferred is not a coupon. It comes from a supported equipment relationship with Scheduled Maintenance and required water testing kept current.
Nights, weekends, and outside normal hours
Standard after-hours service is $200 per hour. Qualifying Preferred equipment keeps a lower after-hours rate.
Applicable supported equipment
Used-equipment inspections are billed at this rate before I commit to installation or support. Equipment I helped specify or offered to source and that is then purchased elsewhere remains in this category.
Travel charges begin only after the 25-mile allowance
Travel inside Indianapolis’s I-465 loop and the first 25 driving miles beyond it is included. Outside that area, both driving time and mileage are charged only for the portion beyond the allowance, stopping when the technician reenters the included area on the return trip. Driving time is billed at your applicable service rate; mileage is $0.75 per mile, calculated separately on the normal driving route from the appropriate I-465 interchange. Travel costs are confirmed before scheduling. Larger installations, Scheduled Maintenance programs, and equipment projects may be quoted individually.
Parts pricing follows the same relationship.
Preferred
Manufacturer or vendor list price. Routine stocked consumables and normal parts used during Scheduled Maintenance include normal shipping. Large components, one-offs, special orders, oversized freight, and expedited freight may be charged separately.
Non-Preferred
Manufacturer or vendor list price + 10% + applicable shipping or freight.
Buying through Joe's starts the service history.
The supported relationship can continue through installation, commissioning, Scheduled Maintenance, repair, and the eventual decision about what comes next.
That continuity is what creates the lower Preferred labor rates.
Some jobs need a scope, not a generic number.
Equipment sales, installations, larger repairs, Scheduled Maintenance scopes, parts, materials, and specialty projects may be quoted according to the actual job. If something meaningfully changes the scope, we talk before work simply gets piled onto the bill.