Y'allrightjoe?
Tell me what's going on. Repair, Scheduled Maintenance, cold brew or nitro service, installation, equipment selection, or not sure yet. You do not need to diagnose it first.
I'll review what you send and respond within 24 hours of submission.
Need to reach me directly? Call or text 317-349-9034 or email Kyle.
A few honest details before we get started
Normal service hours: Monday-Friday, 8:00 AM-5:00 PM Eastern. Current baseline rates are kept on the Pricing page.
Service Call Minimum: The $100 minimum includes travel within I-465 and the first 25 driving miles beyond it, plus up to one hour of on-site equipment service. Additional labor is billed at the applicable service rate.
Outside the Included Service Area: Both driving time and mileage are billed only beyond the first 25 driving miles outside I-465, in both directions. Driving time is charged at your applicable service rate and mileage at $0.75 per mile. I will confirm applicable travel charges before scheduling your visit.
Access: I need safe access to the equipment and the relevant breaker, water shutoff, drain, and workspace.
Scope changes: Machines do not always read the work order. If I find something that meaningfully changes the repair or expected cost, I will get with you before simply piling more work onto the bill.
Safety and licensed trades: I service and diagnose coffee equipment. If the next step belongs to an electrician, plumber, contractor, or another qualified trade, I will tell you.
A form is not an appointment: Sending the form starts the conversation. I will review it, respond, and then we can put the next step on the schedule if needed.